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Member Support Representative

Benefit Advisors Network, LLC

Benefit Advisors Network (BAN) an Alera Group Company is a growing, consortium of independent brokerage firms that specialize in employee benefits brokerage and consulting services. Currently we have 76 Members from across the United States who cooperate, collaborate and share best practices through conferences and our online, virtual office of BAN.  

Member Support Representative

Based in our Solon, Ohio headquarters, The Member Support Representative supports the National Account Executive(s) and will work with BAN Members to create a superior customer experience.  The position supports the organizations goal to have BAN Members adopt the services it provides to the agencies that it serves.

Our Company’s mission is to assist our Agency’s in the growth of their revenue, with a focus on sharing the expenses related to servicing the Agencies clients. To meet this mission we develop tools, products and services that are driven to meet the needs as communicated by the members.  These services are all available through multiple Departments including: Captives, Wellness, Actuarial, Rx, Compliance, Benefit Technology, Payroll HR and HCM Services. We have also developed Preferred Vendor relationships and we look to increase the adoption of their products and services where it is economically competitive and meets the needs of our Agencies clientele.

The ideal candidate will have the ability to assist the National Account Executives in the on-boarding of new members, managing Sharepoint site that is also referred to as the Virtual Office which serves as an information center for the BAN Members and will support peer groups and committee activities. 

The essential duties include but are not limited to:

  • Member Support 
  • General Administration
  • Virtual Office (VO) Sharepoint Maintenance
  • Database Mangement
  • Assist with Web Meetings
  • eBlast Communications
  • Updating Public Website
  • Developing & Conducting Surveys
  • Conducting Research
  • Event Planning

10% overnight travel is required.

Knowledge, Skills and Ability:

  • Effective written and oral communications skills
  • Effective customer service skills and attitude
  • Success working in a team environment
  • Self starter
  • Proficiency with Microsoft Office Suite and SharePoint
  • Effective understanding and use of software and technology
  • Ability to build and maintain effective relationships with Member Firms 
  • Ability to work on multiple projects
 
Education and Experience:
 
Bachelor’s degree or equivalent years and employee benefits experience while not required is beneficial.